Privacy Policy – Encompass Home Care
Encompass Home Care is committed to protecting your privacy and handling your personal information in a responsible, transparent, and secure manner. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What information we collect
We may collect the following types of personal information:
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Your name, contact details (email, phone number, address)
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Health and care-related information
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Emergency contact details
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Information about your current care provider (if applicable)
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Any other personal details relevant to our services
2. How we collect your information
We collect personal information directly from you when you:
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Complete a form on our website
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Contact us by phone, email, or through our website
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Use our services or request information
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Interact with us via social media or digital campaigns
3. Why we collect your information
We collect your personal information to:
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Provide you with personalised home care services
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Assess your needs and eligibility for our support
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Respond to your enquiries and manage your relationship with us
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Comply with legal and regulatory obligations
4. How we store and protect your information
We store your personal information securely, whether in physical or electronic form, and take reasonable steps to protect it from misuse, loss, unauthorised access, or disclosure. Only authorised staff have access to your information.
5. Disclosure of personal information
We may disclose your information:
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To healthcare professionals and service providers involved in your care
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To your nominated representatives or emergency contacts
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When required by law or with your consent
We do not sell or rent your personal information to any third parties.
6. Access and correction
You have the right to access the personal information we hold about you and request corrections if it is inaccurate, out of date, or incomplete. To do so, please contact us using the details below.
7. Contact us
If you have any questions or concerns about your privacy or this policy, or if you wish to make a complaint, please contact us at:
Encompass Home Care
44 Rome Street, Myaree WA 6154
info@encompasshomecare.com.au
1300 011 010
We will respond to your enquiry or complaint within a reasonable timeframe.
8. Updates to this policy
We may update this Privacy Policy from time to time. The most current version will always be available on our website.
Last updated: Friday 2nd, May 2025