Providing comprehensive support and
caring for your loved ones like our
own Mums
Our Approach
Is it good enough
for my mum?
Meeting the ‘Mum Standard’: Our Commitment to Exceptional Care
At Encompass Homecare, we align every aspect of our care with a
fundamental question: “Is it good enough for my mum?” This approach
forms the backbone of our commitment to providing exceptional care,
ensuring that every service we offer meets the high standards of love,
care, and respect that we would expect for our own mothers.
BUILDING TRUST & ENSURING QUALITY:
A Family-Centric Approach
Trust is at the heart of our relationships with clients. We strive to create a family-centric environment where our clients feel as valued and respected. Whether it’s personal care, medication assistance, or social support, we ensure it upholds the highest standards of quality and compassion.
PERSONALISED CARE:
As Unique as Your Own Mum
Recognising that each individual is unique, we tailor our services to suit their specific requirements. We believe that just like our own mums, every client deserves a care plan that is as unique and special as they are.
Your Care Partner
The Encompass Promise
We believe in holistic well-being, encompassing not just physical health but emotional and social fulfillment too. Our approach is shaped by the unconditional love and care we hold for our family, extending that same level of attention to every individual we serve. We provide a single point of contact to each client and family, your Care Partner, this person is always available to address any concerns and more importantly to work with you and the team to develop innovative care solutions for your loved one. Our promise is to deliver the highest stand of care at every step. This means constantly asking ourselves if our services, our approach, and our interactions meet the high standards worthy of our own mothers (and or fathers).
At Encompass Homecare, we are not just caregivers; we are an extended family. By upholding the ‘Mum Standard’, we ensure that every client receives the love, respect, and dignity they deserve, just as we would want for our own mothers and fathers.
The Sand Between my Toes
Care Partnership versus Case Management
In line with the Encompass belief that partnership with clients and families is at the forefront of successful ageing in place, Care partners take the time to understand what our customers want to achieve, rather than simply managing day to day activities. Stuart often shares his thoughts and regrets, and wonder at what might have been IF someone asked his mum what she wanted the answer would have been simple, “I want to feel the sand between my toes”, sadly this never happened and a social outing for her was shopping and if time permitted a coffee on the way out – Let’s do better.
An example of this that delights the entire Encompass team is a client who at a relatively young age is confined mostly to a wheelchair. When discussing his history, wishes, goals and dreams his Care Partner discovered that he loved both the beach and fishing, with this knowledge the team set to work.
Once our Support Workers had became familiar with Mark and his wife and primary carer Maureen, they took Mark on some local outings where they became comfortable with his support requirements. The team then organised a fishing trip to the pier at Hillary’s, WA. Mark was so excited that he asked his Support Worker to wake him if he fell asleep “as I don’t want to miss a second”. Given the fishing trip was a great success and knowing Mark’s love of the sea a google to find some beach wheelchairs was successful. Maureen had no hesitation in giving her approval to take Mark to the beach, so a date was organised with extra support workers and a nurse to ensure safety. You can see the joy on Mark’s face as he lays in the water rekindling his connection with the ocean, a source of countless memories.
At the end of the day we had wheelchair and car full of sand, a very happy client and Support Workers whose hearts were full after being able to bring such joy into Mark and Maureen’s lives; it is no wonder that when Maureen read this passage to Mark, now in residential care, his response was “I want my girls back looking after me, I liked being with them.”
What do your loved ones miss?
The team, or in Mark’s words “His Girls”, meticulously planned every detail, from ensuring his comfort and safety during the trip to selecting the perfect day when the sun’s warmth and the ocean’s gentle breeze would combine to create a magical experience. They set off for a day at the beach, sun shining Mark smiling. It is often said that a picture is worth a thousand words.
This experience, made possible by Encompass Homecare, was more than just a fulfilled wish; it was a testament to the team’s commitment to bringing joy and enhancing the lives of those they care for, proving that with compassion and dedication, no matter what the perceived obstacles, goals can be achieved and the simplest pleasures can be realised this is just one of many examples of the Encompass Care Partnership model as opposed to Case Management.
At Encompass Homecare, we’re more than just a service provider – we’re a partner in facilitating a life of independence and dignity for aging Australians.